Released July 29, 2026 · v2.1.0

Verified paid record requests

Residents can request paid records — like arrest or incident reports — right in the chat, verify their identity with a photo ID, and only get charged once staff approve the request.

For residents

Request paid records (e.g. arrest or incident reports) directly in the chat.
Where required, upload a photo ID — your card is authorized, not charged.
You're only charged when staff approve. If it's denied, the hold is released and you're never charged.
Receive the finished record as an emailed PDF once approved.

For staff

Review the uploaded ID and approve (capture payment and deliver) or deny (release the hold).
Approval queue in both the admin dashboard and the client portal.
Expired authorizations mark the request expired and prompt the resident to re-pay.
Uploaded IDs are encrypted at rest and purged automatically — denied IDs immediately, reviewed IDs after 30 days.

Also in v2.1.0

Forms document editor (header text, crest, alignment, per-field visibility) with an APPROVED/DENIED decision stamp on the returned PDF.
Import and export a form as a single self-contained file.
Right-to-Know workflow: agency-use review fields and an automatic 30-day extension letter.
Redesigned admin and client portal with a master-detail layout, keyboard navigation, and clearer review states.
Per-record-type notification contacts, plus hold-receipt and expiry-reminder emails.

Released July 22, 2026

In-chat Record Requests & Payments

Residents can now request an official municipal record, pay the fee, and receive it — all without ever leaving the chat.

For residents

Request a municipal record directly in the chat conversation.
Pay the fee inline via Stripe Checkout.
Receive the finished record as an emailed PDF once payment clears.

For staff

New admin dashboard to manage records and request types.
View paid and fulfilled filings at a glance.
Fulfillment is automatic and webhook-driven — the fee is verified server-side, and delivery is idempotent, so residents are never double-charged or double-served.

Also in this release

Refreshed widget chat UI.
Inline "quick actions" chips for faster requests.
Cleaner citation dialog.
Minor bug fixes.

In-chat Municipal Forms

Residents can fill out and submit a city form inside the chat, and staff can review, decide, and respond — all with an official PDF trail.

For residents

Fill out city forms as an inline card or a question-by-question conversational flow.
Skip, cancel, or correct answers as you go, then review and confirm before submitting.
Forms are offered naturally mid-conversation, plus greeting chips and sidebar quick-links.
Each city's crest branding appears in the chat header.
Sensitive answers (phone, address, etc.) are encrypted at rest.

For staff

Form builder: define fields, activation, delivery mode, and optionally upload a fillable PDF template with field mapping.
Submissions inbox + detail view, with sensitive values masked and click-to-reveal.
Decision workflow: approve or deny, send a resident-facing message, and email the resident the decision with a PDF receipt attached.
Staff get emailed when new submissions come in, with a branded or template-filled PDF attached.

Behind the scenes: new forms, submissions, and fill-session tables; sensitive data encrypted; 689 unit tests passing; full end-to-end coverage across widget, admin, and portal.