Introduction
GovToKnow, operated by Hopstick LLC d/b/a POLITY (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at govtoknow.com (the “Site”).
Information We Collect
Information You Provide
When you submit our contact form, we collect:
- First and last name
- Work email address
- Municipality name
- State
This information is used solely to respond to your inquiry and provide information about our services.
Information Collected Automatically
When you visit our Site, we automatically collect certain information through analytics tools (Google Analytics and Microsoft Clarity), including:
- IP address (anonymized)
- Browser type and version
- Device type
- Pages visited and time spent on pages
- Referring website
- General geographic location (city/region level)
- On-site interactions — such as clicks, scrolling, and mouse movement — captured as aggregated heatmaps and anonymized session recordings by Microsoft Clarity. All text you type anywhere on the website is hidden and masked from these recordings.
We use this information to understand how visitors use our Site and to improve our services.
Cookies
We use essential cookies required for basic site functionality and spam protection, and analytics cookies to understand and improve how the Site is used. We do not use advertising cookies. You can turn analytics cookies on or off at any time using the “Manage Cookies” link in the footer of every page.
Google Analytics: We use Google Analytics to collect anonymous usage data. You can opt out via the “Manage Cookies” link, or by installing the Google Analytics Opt-out Browser Add-on.
Microsoft Clarity: We use Microsoft Clarity to capture heatmaps and anonymized session recordings of on-site behavior (clicks, scrolling, and navigation) so we can improve the Site. All text you type anywhere on the website is hidden and masked from these recordings. This data is processed by Microsoft; its use is subject to the Microsoft Privacy Statement. You can turn Clarity off via the “Manage Cookies” link.
Google reCAPTCHA: We use Google reCAPTCHA to protect our forms from spam and abuse. reCAPTCHA collects hardware and software information (such as device and browser data) and sends it to Google for analysis. Its use is subject to the Google Privacy Policy and Terms of Service.
How We Use Your Information
- Respond to inquiries submitted through our contact form
- Provide information about GovToKnow services
- Improve our website and user experience
- Analyze site traffic and usage patterns
Information Sharing
We do not sell, trade, or rent your personal information to third parties.
We may share information only in the following circumstances:
- Service Providers: Third-party vendors who assist us in operating our website, provided they agree to keep this information confidential. For example, when you submit our contact form, the details you provide are stored in our customer relationship management system, HubSpot, so we can respond to and manage your inquiry. HubSpot’s handling of this data is subject to the HubSpot Privacy Policy.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
Data Retention
We retain contact form submissions for as long as necessary to fulfill the purpose for which it was collected or as required by law.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. Our Site uses SSL encryption to protect data in transit.
Your Rights
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of analytics cookies (Google Analytics and Microsoft Clarity) via the “Manage Cookies” link in the footer
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted to this page with an updated “Last Updated” date.
Contact Us
GovToKnow
Hopstick LLC d/b/a POLITY
417 Cattell Street, Easton, PA 18042
Email: info@govtoknow.com
Phone: (610) 810-3003